Freight Delivery and Damage

Sample shipping

Samples are $0.99 each with free sample shipping. Samples are mailed, not sent by flooring freight. An order containing flooring keeps its quoted freight or pickup charge, with no additional sample shipping fee. Contact us for current sample dispatch timing; delivery dates are estimates.

Delivery service

Unless the order says otherwise, residential LTL delivery is curbside to a safe, carrier-accessible location. It does not include inside placement, installation, unpacking, debris removal, storage, or redelivery. The customer must accurately disclose residential, liftgate, limited-access, and appointment needs and have an authorized adult present.

Before signing

1. Count every pallet, roll, and carton.
2. Photograph all sides while the shipment is still wrapped, including labels.
3. Check for crushed or wet cartons, holes, broken bands, torn or missing wrap, shifted freight, and shortages.
4. Write each exception specifically on the carrier's receipt before signing. Example: “2 cartons crushed and wet; wrap torn; contents subject to inspection.”
5. Photograph the completed receipt and keep a legible copy.

Do not rely on telling the driver verbally or writing only “subject to inspection.”

Refusal and extra charges

If damage is widespread, the shipment is unsafe, or it is the wrong material, call James Flooring before refusing when reasonably possible. Avoidable refusal, missed appointments, inaccurate access information, address changes, storage, reconsignment, detention, and redelivery may generate customer charges where legally permitted.

After delivery

Report visible damage or shortage the same day and concealed damage within 48 hours. Send the order number, signed receipt, photographs of packaging, labels and damage, and affected quantities. Do not install or discard affected product or packaging until released in writing. These prompt-notice requirements preserve evidence and do not shorten non-waivable claim periods.

Timing

Processing, transit, appointment, and delivery dates are good-faith estimates, not guarantees. Do not schedule installers until the material has arrived and has been inspected and accepted.