These Terms apply to estimates, orders, invoices, and purchases through James Flooring LLC's vendor-direct storefronts. The order summary, these Terms, the Returns and Claims Policy, Freight Delivery terms, and Privacy Policy form the agreement.

1. Order approval

The person accepting represents that they are at least 18, are the cardholder or authorized by the cardholder and purchasing entity, and may approve the order. Before payment, the customer must verify the manufacturer, style, color, SKU, quantity, unit, carton or roll coverage, price, and addresses. Unless James Flooring expressly provided a warranted site measure, the customer is responsible for measurements, waste, suitability, and quantity. Images and samples are representative; shade, texture, gloss, grain, and dye-lot variation may occur.

2. Price, tax, payment, and acceptance

The order summary states merchandise, freight, discounts, and estimated tax. Applicable sales or use tax is determined under current law and the final delivery address. The customer authorizes the exact checkout amount. Payment submission is not final order acceptance. Inventory is not reserved until payment clears, required verification is complete, and the supplier accepts the order. We may cancel and refund before shipment if inventory, pricing, fraud review, or supplier acceptance fails.

3. Cancellations and changes

Requests must be made immediately and are effective only when confirmed by James Flooring in writing. Once material is accepted, allocated, cut, produced, transferred, or shipped, it may be non-cancellable or subject to supplier charges, freight, restocking, and other actual costs. Custom, cut, clearance, discontinued, closeout, special-order, and specially transferred material is final sale except where law requires otherwise.

4. Shipping and timing

Unless stated otherwise, residential LTL delivery is curbside to a safe, carrier-accessible location and excludes inside placement, installation, unpacking, and debris removal. Extra charges caused by inaccurate access details, missed appointments, address changes, storage, redelivery, reconsignment, detention, or requested services may be charged when legally permitted. Shipment and delivery dates are good-faith estimates, not guarantees.

5. Delivery inspection and damage

An authorized adult must count and inspect all sides of the shipment before signing the carrier's delivery receipt, BOL, or POD. Photograph the wrapped shipment and labels. Write every visible shortage or condition specifically on the receipt before signing—for example, “2 cartons crushed and wet; wrap torn; contents subject to inspection.” A verbal comment or “subject to inspection” alone is insufficient. Keep a copy. Report visible damage the same day and concealed damage within 48 hours. Preserve all material and packaging and do not install incorrect, wet, damaged, or visibly defective material. These prompt-notice requests preserve evidence and do not shorten non-waivable legal periods.

6. Returns, warranties, and remedies

Returns require written authorization and compliance with the posted Returns and Claims Policy. Manufacturer warranties and installation instructions apply. Inspect and dry-lay enough material before installation. For a validated shortage, damage, wrong-item, or warranty claim, the available remedy may be repair, replacement, credit, or refund for affected material. Labor or consequential costs are excluded unless required by law or authorized in writing before being incurred.

7. Payment disputes

Before initiating a chargeback, the customer agrees to contact James Flooring, describe the issue, and provide a reasonable opportunity to investigate and supply the remedy required by this agreement and law. This does not waive non-waivable rights or prevent a good-faith report of unauthorized card use. The customer authorizes relevant order, consent, authentication, identity-status, communication, shipping, tracking, delivery, return, and claim records to be shared with payment processors, banks, carriers, suppliers, insurers, or authorities as legally permitted to prevent fraud or resolve a dispute.

8. Liability and law

To the fullest extent permitted by law, James Flooring's aggregate order liability will not exceed the amount paid for the affected product, and indirect, incidental, exemplary, or consequential damages are excluded. These limits do not apply where prohibited. Ohio law governs except where non-waivable home-state law applies; venue is in a competent court in Clark County, Ohio unless law requires otherwise. An unenforceable provision will be limited while the remainder continues.

9. Electronic records

Checking the required acceptance box and submitting payment constitutes an electronic signature. The customer consents to electronic estimates, disclosures, receipts, and notices and may save or request the accepted policy version.

Terms of Sale